Significant advances have occurred during the last two decades in the diagnosis and treatment of age-related macular degeneration (AMD). All eyecare professionals should have up-to-date knowledge on the most important concepts associated with this condition.
The idea of creating an in-house training program for technicians and scribes can seem like a daunting task. However, in this field, there is a constant need to train entry-level technicians. Having a clear, structured, and organized program as part of a clinic’s onboarding process can lead to benefits down the road.
Staff never gets a second chance to meet a patient for the first time. Each interaction the patient has with a staff member, including on the phone, builds on the previous interaction. Learn how to keep those impressions and interactions positive.
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