Your July/August issue of Firstline is now available!

The specter of cyberbullying Veterinary professionals are falling victim to vicious online attacks from pet owners and advocacy groups. Find out how to protect yourself from an attack—and what to do if one occurs.

Talk money without ticking off pet owners
If your veterinary hospital is like most, it’s not full of mercenary pirates looking to swindle pet owners. Take the veterinarians out of these money chats and empower the nonmedical team to step up.

How I went from receptionist to practice owner
I had the passion for animals, the smarts to manage, and the education and business savvy to own. So I bought a veterinary hospital. You can too.

Ask Katie: How do I handle an underperforming employee?
Our resident veterinary practice management expert Katie Adams, CVPM, counsels a new practice owner on how to handle an overpaid and ineffective employee.

How to get great veterinary video in 4 easy steps
Up your internet game with these multimedia moves.

Check that chip
Microchips are great for locating lost pets, but if your veterinary practice placed one a few years ago, are you sure it’s still working?

Fear Free tips to handle the big boys (and girls)
Keep giants gentle during veterinary care by eliminating these sources of fear, anxiety, stress and pain.

3 products for veterinary dentistry
The tooth is, these products are tip top for the tooth ticklers and dental divas who work hard to preserve pets’ oral health.

Vet team confessions
The tiny tears in our souls.

Client handout: Your vet: the new Google
Your clients have researched vaccines from every website their search engine could churn up. Some are factual, others … not so much. Hand them this handout to steer them toward your veterinary knowledge instead.

Client handout: Parasite prevention for tiny veterinary patients
Offer these instructions to owners of pets that are too small for preventive products.

TEAM MEETING IN A BOX

Check out this free team training:

> NEW! Inventory pricing: Make it count!
This Micro Meeting provides all the tools you need to start a conversation about inventory management in your veterinary practice. It’s designed to help veterinary team members learn how to price inventory items your practice sells to pet owners. It’s not as easy as pulling a number out of the air or charging what you’ve always charged!

> Less Stress!: TIps for calmer dogs
Many myths exist about canine behavior, and your veterinary team needs to understand why your practice believes in (and recommends) behavior counseling for happier pet families. This team meeting, sponsored by VPL, will get your entire team on the same page--for less stress and calmer dogs!

> Mini Meeting: Mental health matters
This Team Meeting in a Box provides all the tools you need to start a conversation about the importance of mental health in your veterinary practice.

> Micro Meeting: "Will my pet be in pain?"
Spend five minutes at your next team meeting to take the pain out of pain discussions with pet owners.

> Micro Meeting: Weigh in on weight
Learn how to talk to clients about their pet's weight at your veterinary practice.

Find a complete list of free Team Meetings in a Box here.