…that to gain traction on real time strategies you need early-in-the-year planning for MAXIMUM 2013 results. Your head start begins with the 12th Annual Bio/Pharmaceutical Contact Center Conference on January 23-24, 2013.

Reach a thoroughly engaged audience who will gain an understanding of:

• leveraging new technology to cut cost while optimizing the customer experience
• the power of unified reporting and analytics for contact center data
• maximizing internal partnerships to streamline processes and improve customer service

You’ll want to stay two steps ahead of your competition. And you’ll do so with by taking advantage of strategic sponsorship and exhibit space.

Act today. Contact Lauren Moras @ 339-298-2172 or l.moras@cbinet.com