Empowering the Pet Parent's Perspective: Communication, Collaboration & Connection

 
Thursday, April 22 | 7 PM EDT • 4 PM PDT

Speaker Ryane Englar, DVM, DABVP (Canine and Feline Practice), and moderator Adam Christman, DVM, MBA, will discuss how eliciting the client’s perspective, assessing the client’s knowledge, and communicating partnership can contribute to relationship-centered care in companion animal veterinary practice.

After this webinar, you’ll be able to recognize how your client can be an expert in the consultation room.

By attending this webinar, you will be able to:

• identify areas in which veterinary clients may be considered experts;

• learn at least 3 examples of phrases that effectively:

  • elicit the client’s perspective,

  • assess the client’s knowledge,

  • communicate partnership;

• consider the impact of failing to demonstrate 1 or more of these 3 skills in the consultation room within veterinary practice; and

• much more.
  
  

This program has been approved for 1 hour of continuing education credit in jurisdictions that recognize RACE approval.

 
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