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The otitis case that changed my business
Ms. Madden and her Lhasa Apso came from another practice. Dr. Kat Primm was unsuccessful at obtaining good records, but according to Ms. Madden, her other vet would always treat her dog's otitis with "antibiotic ointment" and it would go away quickly–though it always came back. Dr. Primm gathered as much diagnostic information as she could, and suspected that the other veterinarian had been handing out antibiotic and steroid combinations several times a year. Ms. Madden was under the impression that they worked great at treating the "infection." But Dr. Primm feared that, because of this haphazard management, the Lhasa Apso's ears had developed an infection that had become resistant to first-line therapy choices. Read on for the rest of Dr. Primm's experience and how it led to changing her hospital's entire policy regarding otitis rechecks.
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TODAY ON DVM360.COM:
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Don’t drag your paws with employee reviews
Do employee reviews fill you with dread due to anxiety over difficult conversations, losing valuable work time and having to rely on your struggling memory? Don't dig in your heels. Proper preparation can make the task easier and your feedback more valuable. More |
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The struggle is real
"You don't have to know everything, you just have to know where to find the answer." Except the real world does expect you to know everything, and it also expects you to navigate toxic work environments, use mindreading skills, foresee the future and prevent all bad things from happening–all while making a profit for the practice and serving up every client interaction with a smile. More |
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When a new dog is too much for an older client
You walk into the treatment area after lunch, and the team is talking: "I can't believe he got a puppy! He's being hauled everywhere by that thing already. What was he thinking?" Sound familiar? If so, here's how to help an older pet owner manage a high-energy new pet. More |
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Featured centers
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CVC is now Fetch, a dvm360 conference
Fetch provides an innovative 360-degree educational engagement experience that focuses on every facet of a veterinary professional's life. |
Low-stress veterinary visits
Lower pets' stress levels with these tips and tools to create calmer, more relaxed veterinary visits for every pet that visits your practice. |
dvm360 toolkit
A special monthly package designed to help boost client compliance and make it easy for your team to educate pet owners about regular wellness care topics. |
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