All emails in project management magazines have to be addressed to individual team members

Dept Structure

Smitha is the offsite Production Management Lead, all team members of Production Management in Chennai report in to her.

Karen is the onsite Production Management Lead and manages the onsite work with Jesse Singer and Production Support Group.

Tamilselvan (TS) is the Head of Operations in Duluth and Chennai. Smitha and Karen report in to TS.

All Project Deliverables - Per Schedule/As agreed between pub group and production contact

Enter orders in ELAN - 48 hours from receipt of insertion order (except on ad close days and on Thursdays)

Report any problems with ad material - 24-48 hours from receipt of the file

Advertiser Invoicing - 24-48 hours from receipt of tearsheets

Preparing Quotes for Sales team - 2-3 business days/As agreed with the pub group for urgent requests

Invoice Reconciliation and Accruals - By noon on the last business day/ Per close schedule specified by ACI finance

Response to Escalation Emails with RCA - Within 24 hours of receipt of the email

Weekly Ad Tabulation Reports - Every Friday/As specified by pub group

Submission of Quality Inquiry forms to Printer - Within 24 hours of receipt of the printed copy at Chennai or Duluth facility per publication